Effective Date: October 1, 2025
At The Luxe Pup, we offer reliable and efficient shipping across Canada to ensure your luxury products reach you in a timely manner.
Shipping Providers
We use UPS and Purolator to deliver your orders safely and efficiently across Canada. You will receive tracking information once your order has shipped so you can monitor its progress.
Shipping Rates
- Free Shipping on orders over $200 (before taxes)
- Standard Shipping Fee: A flat rate of $19.99 applies to orders under $200
Processing and Delivery Times
- Order Processing: All orders are processed within 1–2 business days.
- Delivery Time: Standard delivery typically takes 5–7 business days, depending on your location.
Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information to monitor the progress of your delivery. Please allow up to 24 hours for tracking updates.
Shipping Restrictions
Currently, we only ship within Canada. We do not offer international shipping at this time.
Order Issues
If there are any issues with your order, such as delivery delays or incorrect addresses, please contact us at support@theluxepup.ca. We’ll work with you to resolve any concerns quickly and efficiently.
Thank you for shopping at The Luxe Pup! We strive to offer the best products and service to make sure your pup is living their best, luxurious life.